Rugs That Arrive Damaged:
Unfortunately, sometimes this happens. If it is clearly damaged then please refuse the delivery from the courier. If you notice that it's damaged once it's opened, we will help you to return the item and receive a full refund. Simply contact us and we'll take it from there.
Change of mind
Should you change your mind within 14 days of receiving your rug, we are happy for you to return it no questions asked*. Simply contact us and we'll help you.
Because of the extremely cheap prices that we offer, we have a few conditions associated with refunds.
Restocking Fee: Cheap Rugs Australia will deduct a 15% restocking fee that we get charged when returning rugs to our supplier. This isn't ideal but enables us to offer the very best prices online across Australia.
Shipping: Our customers are free to choose their own method of return delivery that is convenient for them. If you are unsure about how to arrange the return, we are happy to assist you, and in some cases even organise the return on your behalf. Please be aware that returns will be sent to Bellevue Hill 2023.
Return Eligibility -
- Must contact us within 14 days of receiving your order. We will have trouble processing any claims outside of this time period.
- We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with or contact us to get more advice on this.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged or washed any of the items. Of course, you are free to lay out the rug to test if it suits your room but please do not let it get dirty or damaged.
* Items not eligible for change of mind returns: made to order rugs, custom size orders, or underlays. We are also not able to process cancellations of made to order rugs.
Wrong item delivered
Our sincere apology, we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pickup and return of the incorrectly shipped item at no cost to you. Please note the item must be in the same condition, with tags and packaging as received, to be returned.
Note: Any images you can provide us are much appreciated and can help speed up the returns process.
Note: Cheap Rugs Australia reserves the right to refuse service for an any non-discriminatory reason. If your order is refused, an email will be sent to you explaining the cancellation and a refund will be issued immediately.